Last updated: May 23, 2026
VelvetAge products are sold on a pre-order basis. By placing a pre-order, you acknowledge and agree that:
We do our best to get orders out as quickly as possible. Thank you for your patience as we work to bring you premium, honestly priced skincare.
Once your order is placed, you will receive an email confirmation at the address provided during checkout. This confirmation will include your order number, itemized list of products, shipping address, and total amount charged.
If you do not receive a confirmation email within 30 minutes of placing your order, check your spam folder or contact us at velvetage@polsia.app to confirm your order was received.
Pre-orders cannot be cancelled once placed. This is because your order immediately enters our manufacturing and fulfillment pipeline upon payment confirmation. Because production begins right away, we are unable to stop or modify orders after the fact.
Please review your cart carefully before completing checkout. If you have questions about your order before it ships, contact us at velvetage@polsia.app and we will do our best to assist.
All orders ship from our manufacturing facility. We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Shipping costs and carrier options are displayed at checkout. Delivery dates provided are estimates, not guarantees. VelvetAge is not responsible for carrier delays once a package has been handed to the carrier.
Title and risk of loss for products pass to you upon delivery to the carrier.
We stand behind the quality of our products. If you receive a damaged or defective item, contact us within 7 days of delivery at velvetage@polsia.app with a photo of the damaged item and your order number. We will arrange a replacement or issue a full refund at no cost to you — no return shipping required for defective products.
For our full returns policy on unopened products, see our Refund and Returns Policy.
VelvetAge is operated by:
VelvetAge LLC
Georgia, United States
Phone: 470-401-5606
Email: velvetage@polsia.app
Questions about your order?
Email us at velvetage@polsia.app — we respond within 1-2 business days.
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