Terms of Sale

Pre-Order Terms

VelvetAge products are sold on a pre-order basis. By placing a pre-order, you acknowledge and agree that:

• Payment is collected in full at the time of checkout.
• Your order will be fulfilled directly from our manufacturer — there is no warehouse inventory on hand.
• Estimated delivery is 20-30 business days from the date your order is confirmed.
• Delivery estimates are subject to change based on manufacturing schedules and carrier availability. We will keep you updated if there are any significant delays.

We do our best to get orders out as quickly as possible. Thank you for your patience as we work to bring you premium, honestly priced skincare.

Order Confirmation

Once your order is placed, you will receive an email confirmation at the address provided during checkout. This confirmation will include your order number, itemized list of products, shipping address, and total amount charged.

If you do not receive a confirmation email within 30 minutes of placing your order, check your spam folder or contact us at velvetage@polsia.app to confirm your order was received.

No Cancellation Policy

Pre-orders cannot be cancelled once placed. This is because your order immediately enters our manufacturing and fulfillment pipeline upon payment confirmation. Because production begins right away, we are unable to stop or modify orders after the fact.

Please review your cart carefully before completing checkout. If you have questions about your order before it ships, contact us at velvetage@polsia.app and we will do our best to assist.

Shipping

All orders ship from our manufacturing facility. We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping costs and carrier options are displayed at checkout. Delivery dates provided are estimates, not guarantees. VelvetAge is not responsible for carrier delays once a package has been handed to the carrier.

Title and risk of loss for products pass to you upon delivery to the carrier.

Returns and Defective Products

We stand behind the quality of our products. If you receive a damaged or defective item, contact us within 7 days of delivery at velvetage@polsia.app with a photo of the damaged item and your order number. We will arrange a replacement or issue a full refund at no cost to you — no return shipping required for defective products.

For our full returns policy on unopened products, see our Refund and Returns Policy.

Company Information

VelvetAge is operated by: